Frequently Asked Questions

SHIPPING

Yes, we currently ship all our items worldwide.

Please allow 3-7 days within Australia. For international orders please allow 10-30 days. Some international orders may take longer than usual due to Covid-19.

Yes, we provide you with a tracking number after shipment. You will find this in the shipping confirmation email.

PAYMENTS AND ORDERS

Yes, we now offer Afterpay to our Australian customers. Select Afterpay at checkout.

Please email hello@paganaltar.com.au ASAP. If the parcel has not been sent we will fix this for you, if it has been sent unfortunately we can not change this.

Please email paganaltargifts@gmail.com and we will get back to you as soon as we can.

RETURNS AND REFUNDS

We apologise for this inconvience! Please take photos and send us an email at paganaltargifts@gmail.com and we will get back to you as soon as possible with a solution.

We do not give refunds for change of mind or incorrect order. If your item is damaged please take photos and email paganaltargifts@gmail.com and we will either organise a refund or send you another one if possible.

We do not accept returns. If your item is damaged please refer to our refund policy above.

OTHER

We are based in Brisbane with Warehouses in Brisbane, Sydney, and Melbourne.

No, we are solely an online retailer.